Refund policy

Nobody buys an end-of-life planner casually. If what arrived isn't what you needed, we would rather fix it than keep your money and hope you don't write.

Email support@retirementinorder.com with your order number. We answer within two business days.

Instant downloads (PDF planners and organizers)

Seven days to change your mind. Email us within seven days of buying and we'll refund the download in full. No form, no reason required, and we won't ask you to prove anything. After that the window has closed — a PDF can't be sent back once it's on your computer.

Outside those seven days, we still refund or replace in full when any of these is true:

  • The file won't open, won't print, or the fillable fields don't accept typing.
  • You received the wrong product, or a file is missing from a bundle.
  • You were charged twice for the same order.
  • You bought it in the last 30 days and never downloaded it.

Either way it's a real refund to your original payment method, not store credit. Tell us which it is and we'll either send the corrected file the same day or issue the refund. You keep the file; asking you to "delete it and confirm" is theater.

What you're buying is a license for your own household. Print it as many times as you like, fill it in for yourself, your parents, your executor. Reselling the file or distributing it is what the license doesn't cover, and that's the one case where a refund is off the table.

Printed books and workbooks

Printed copies are made to order. Nothing sits in a warehouse waiting for you, which is why a return usually costs more than a reprint.

  • Damaged, misprinted, or wrong title: send a photo within 30 days of delivery. We ship a replacement free and you keep the flawed copy. No return label, no waiting for us to receive anything.
  • Changed your mind: return it unused within 30 days for a refund of the item price. Return shipping is yours unless we made the error.
  • Never arrived: if tracking shows no movement 10 business days past the estimated delivery date, we reprint and reship at no cost.

Shipping charges aren't refundable except when the problem was ours.

Cancelling an order

Printed orders go to our print partner within a few hours and can't be pulled once printing starts. Email us as soon as you can and we'll cancel it if it hasn't gone to press. If it has, the damaged or changed-your-mind paths above still apply.

Digital orders deliver instantly, so there's no cancellation window. The seven-day refund above is the equivalent.

Buyers in the EU or UK

We currently sell to US addresses only. If that changes, the statutory 14-day right of withdrawal will apply to physical goods, and to digital goods until the moment you begin the download.

Before you dispute a charge

A chargeback freezes the order and takes about 90 days to resolve, and it's slower than we are. One email gets a human. If we've genuinely failed you, say so in that email and we'll refund without argument.

Last updated: 2 August 2026.